Read e-book online Airlines for Business: A Customer-centric and Profitable PDF

By Kofi Sonokpon

ISBN-10: 1927773164

ISBN-13: 9781927773161

The airline enterprise is defective. Airline customer support is damaged. Why and the way to mend it?
In airways for company, a progressive, trouble-free and must-read e-book, Kofi Sonokpon, airline company notion chief, award-winning writer and speaker exposes why the airline can't reach a sustainable point of profitability, till and until airline executives and strategists take the required steps to reconsider the basics of the airline company, by means of wondering its underlying assumptions and successfully positioned buyers on the heart of every thing they do.
This first quantity within the Airline earnings ebook sequence offers a serious assessment of the present uncomplicated airline enterprise version, which dates again to 1914 with Percival E. Fansler and the defunct St. Petersburg-Tampa Airboat Line. Then follows an creation to an leading edge company version, that is in keeping with confirmed rules of human psychology, behaviours and customer-centered enterprise practices.
By examining this publication, leaders, managers and strategists of present and start-up airways will observe that the airline enterprise just isn't approximately air delivery, yet fairly a enterprise of insurance and customer support. From there, they're going to have the final word option to proceed alongside previous overwhelmed paths or choose to chart a extra brave path to sustainable airline earnings via rewriting the foundations of the airline enterprise online game.
Get your replica of airways for company this day and be one of many first readers to find how airways can innovate and thrive.

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Airlines for Business: A Customer-centric and Profitable Model for the 21st Century Airline (Airline Profits Book Series) by Kofi Sonokpon

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